FAQs
We offer a 30-day return policy. You can request a return within 30 days of receiving your item, provided the product is unused, in its original condition, and with tags. A flat return shipping fee of $5.00 and a 1% restocking fee apply. Contact us at customercare@gromyexpress.com to initiate a return.
Shipping typically takes 10-15 business days. Once your order is processed, you will receive a notification with tracking details. For any issues with your delivery, feel free to contact us at customercare@gromyexpress.com.
Yes, the fastest way to exchange an item is to return the original purchase and make a new order. Once the return is processed and accepted, you can go ahead with your new purchase.
Yes, we offer special festive editions of our products for holidays like Valentine’s Day and Christmas. Keep an eye on our store for limited-edition designs and deals!
Please inspect your order as soon as it arrives. If you find that your item is damaged, defective, or incorrect, contact us immediately at customercare@gromyexpress.com, and we will work to resolve the issue promptly.